Session Expired. Please Sign in Again
Hi RickKurtz1,
Give thanks you for querying in this forum. We do sympathise the inconvenience caused and apologize for it. And we will try our best to help y'all.
According to your description, information technology seems that you have purchased Microsoft 365 and you also downloaded from Microsoft site, notwithstanding, you however encountered an fault bulletin "The authentication session has expired. Please sign-in over again.".
May I know if my understanding is right? If then, nosotros'd give you some suggestions below and hope that will assistance you:
- Due southign out and quit all Office applications . (If you lot have signed out the other Part apps)
- Go to Finder > Applications > Utilities >KeychainAdmission and remov due east the following password entries: Microsoft Office Identities Enshroud 2 and Microsoft Office Identities Settings 2
- Search for all occurrences of ADAL in thekeychain and remov e all those entries if present.
- Restart Mac, open Office and use your account now to sign in once more.
If the aforementioned trouble nonetheless persists after trying the suggestion higher up, to improve understand your situation, could you provide the information below?
- Could you provide the screenshot of error message?
- Could you provide the version of your Office? Yous can go to Word > Near Word and provide the screenshot of it.
- Could y'all provide the version of Mac Bone?
- Do all office applications accept the same problem?
Best Regards,
Sukie
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Cheers for your response
ane) I can't sign to any of the Microsoft apps
2) I had previously deleted all Microsoft password entries in the Keychain entries per review of previous posts on this subject field. Aforementioned as all occurrences of ADAL
iii) did uninstall and reinstall all apps
iv) Still getting mistake
I don't know what version of part I have because I can't log in. It was but downloaded from the MS site.
MAC SW version is 10.15.7
All the office applications have the aforementioned problem
Screenshot of mistake message attached
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Hi RickKurrtz1,
We capeesh that yous posted back and shared the detailed information with us. We as well appreciate that you spent your precious time doing those tests.
We accept read your description carefully, it seems that you cannot sign in any Office applications. And yous have also tried deleting all keychains and reinstalling Function, however, the aforementioned problem notwithstanding persists.
If my agreement is correct, we want to give y'all some other suggestions below and hope that will aid you:
At the starting time, you tin can become to hither to check if your account is valid. Go to https://business relationship.microsoft.com/services/ and sign in. Get to Your account >Subscriptions to check if you have the license.
- If yous accept the related license, since you have tried clearing keychains, You tin refer to this article: How to remove Function license files on a Mac to utilize license remov altool to remov e the license files on your Mac.
- If the suggestion above doesn't work, we also noticed that you have reinstalled Office, we'd suggest you refer to this article: Troubleshoot Office for Mac issues past completely uninstalling before you reinstall to uninstall your Function completely before you lot reinstall. Which contains some cache files. Then you can become to this folio to download the latest version of Office 16.43 then sign in again to bank check if the aforementioned problem volition occur.
- If all suggestions to a higher place all don't work, we'd suggest y'all effort creating a new user profile on Mac to cheque if the aforementioned problem will occur.
Please do let the states know if that works for you, nosotros'll exist glad to provide further assist.
All-time Regards,
Sukie
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How-do-you-do RickKurrtz1,
May I know if yous have seen our replies? May I know if you still demand aid? If and so, you lot can mail service dorsum and we volition attempt our best to assistance you.
Best Regards,
Sukie
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The only choice that worked was to create a new user account.
Why is that? I actually don't want to take that as a solution. How exercise I migrate all my old user files and data to the new user?
Thank you
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Howdy RickKurtz1,
Nosotros appreciate that you posted back once more and shared the test results with u.s.a.. I'm sorry for the late answer.
Based on your description, information technology seems that yous can solve the problem via creating new user profile.
If and so, this issue may be related to old user profile on Mac and the former user contour may be corrupted. We do understand the inconvenience acquired and apologize for it. Since this issue is related to old user contour on Mac, we'd propose you contact Apple back up to bank check if they will assistance yous solve the problem of old user profile on Mac. And we'd suggest y'all utilise the new user profile yous created on Mac.
At the same time, y'all mentioned that you want to migrate files from old user profile to new user profile, we take also searched a lot, nosotros have searched some related threads: How do I move all my files from ane User Contour (account) into another? I needed to create a new account and want all of my files accessible in the new 1. Tin can you transfer files between two user accounts on the aforementioned macbook pro?.
If you want to know near how to migrate files from old user contour to new user contour, nosotros'd suggest you go to Apple back up to achieve more back up.
Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you lot receive from the 3rd-political party linked sites or any support related to technology.
Your understanding and patience will exist highly appreciated.
Best Regards,
Sukie
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Source: https://answers.microsoft.com/en-us/msoffice/forum/all/the-authentication-session-has-expired-please-sign/c05e1d74-7fe4-437f-83c8-005383837564
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